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Shipping

Shipping

General Information

• All Shipping / Postage / Freight costs are to be paid by the buyer before the goods are sent.
• The cut-off for freight to leave is 3 pm. Any orders placed after this time cannot be picked up until the following day by our freight agents.
• Freight is picked up Monday to Friday. Nothing can be sent on weekends or public holidays.

CHRISTMAS 2018
• The cut-off is 3 pm on Thursday the 20th of December 2018. Any orders received after this date will not be shipped until the new year. In 2019, that is Monday the 7th of January.
• If you require your purchase before a public holiday, the Christmas through New Years period, or Easter, it is best to buy early so we have time to ship your goods to you. Please understand that we can not express post items to you at the last minute before these holidays and guarantee you will get them in time.

Returns
• We accept returns on all brand new purchased items. Second-hand items are clearly marked and sold 'as is' therefore we do not accept returns on them.
• If an item is required to be returned due to fault/warranty checks, or any other reason, the return shipping costs will be the responsibility of the buyer. A refund on the return freight costs will be decided on a case by case basis, depending on the condition of the product when it arrives back, and the reason for the return.
• If a returned purchase is to be refunded due to major faults/defects the initial shipping cost + purchase price will be fully refunded.
• A restocking fee of 20% may apply for returns due to 'change of mind.'

Insurance
• Murchison Products ships all items securely, and fully packaged. We are cannot be held responsible for damage during shipping and in most cases neither will the shipping agent. Shipping insurance on purchases is available at additional cost to the buyer.
• Any and all risk of possible damage to the product is assumed to be agreed upon by the purchaser, upon agreeing to have an item shipped out.
• Shipping insurance on purchases is available at additional cost to the buyer. Please contact us for a custom quote.
• Large items (such as Front & Rear Bars, and Bonnets) may require special shipping, and the cost of such might need to be paid separately. In these circumstances, a notice is placed on each affected product page, and the buyer will have to ring Murchison Products on (07) 3205 5011 to arrange & pay for shipping.

International

International freight is sent using TNT Couriers, and then through the USA and Canada with USPS. For Europe, TNT uses their own local TNT service or the local post service for that country.
If you're an international customer wanting a shipping quote, please contact us and we can provide one for you.

Domestic

These are the estimated times for shipping around Australia once the product has been picked up.
Please understand that due to busy times of the year (Christmas, Easter) or any weather events that take place there can be delays from time to time.
IF an item is not in stock when ordered, we'll notify you of any potential wait period. We aim to minimise this amount of time, but because of the nature of importing from overseas, delays while frustrating are out of our control.
If you want an accurate shipping quote, please call us and we can provide one for you. If you need something in a hurry we can book overnight express freight up to 3:00 pm the day before.

QLD, NSW and VIC.
All metro areas have the option of overnight express, or otherwise in general shipping is 1 - 3 days.
Inland rural or northern QLD areas are normally a day or so longer, depending on the network of the transport company selected.

Small item general shipping time
- Overnight Express or 1 - 5 days depending on carrier selected.

Medium item general shipping times
- Overnight Express - 1 - 5 days for Metro
- 2 - 7 days for Rural / North end

Large item general shipping times
- 2 - 5 days for metro
- 3 - 7 days for rural

South Australia, Tasmania, and the Northern Territory.
Metro areas of SA have quick delivery times, with remote rural taking a few days longer.

Small item general shipping times
- Overnight Express for metro - 1 - 2 days for Metro
- 2 - 5 days for rural, or depending on location

Medium item general shipping times
- 2 - 3 days for Metro
- 3 - 5 days for Rural / North end

Large item general shipping times
- 3 - 6 days for metro
- 3 - 7 days for rural

Western Australia.
Perth metro has quick delivery times, despite the distance. While rural takes up to a week.
Residents of the top end of WA may take up to 2 weeks for large or bulky items to arrive.

Small item general shipping times
- Overnight Express for metro, or 3 - 4 days or depending on location

Medium item general shipping times
- 5 - 7 days for Metro
- 7 - 10 days for Rural / North end

Large item general shipping times
- 7 - 10 days for metro
- 10 - 21 days for rural or remote rural
- Remote areas can be up to 21 days, however, we have found this is for full pallet-sized loads.