The service schedual in your log book is the bare minimum of what your vehicle needs to keep warranty under the manufacturer. We find that the checklist in the back of the log book isn’t enough due to how 4x4 owners use their vehciles and demands of the harsh Australian enviroment. Murchison Products perform what we call an 'Inspection Service' where we go through the vehicle and check more than just what the book states.
All our technicians are dealership trained, fully qualfied mechanics. We combine the best of factory trained knowledge and real world experience in problem-solving.
We are open from Monday to Friday 8am - 5pm, and Saturday 8am - 12pm. We have a range of convenient payment options. Visa, MasterCard, Cash, Direct Deposit, EFTPOS, Android Pay, and Apple Pay are all accepted.
So rest assured - with Murchison Products looking after your Jeep or Ram service needs both you and your car are in safe hands.
How often should I service my vehicle?
While Chrysler changed the log books to every 20,000km we highly recommend it be done every 10,000k. For those constantly towing heavy caravans or horse floats, it can be brought back to every 8,000.
What filters and oils do you use?
When we service your vehicles wes only use genuine filters and oils. With Jeeps & Rams this is the entire range of genuine Mopar filters and oils. This means factory warranty is retained and you get peace of mid that your Jeep or 4x4 is getting the parts designed for it, manufactured by the very company who designed it.
If you're wanting to keep down the service cost of an older vehicle we can use high-end aftermarket filters. For those wanting a bit of a performance boost, we also stock a range of K&N performance air filters.
Will I loose my dealership warranty if I bring my vehcile to you for servicing?
Short answer: No.
Long answer, via the ACCC:
Consumers are sometimes confused about the differences between the consumer guarantees, warranties against defects and extended warranties. This is especially the case if dealers and manufacturers make broad statements that consumers will ‘void their warranties’ or similar if they go to an independent repairer (for example, a repairer who is not affiliated with the manufacturer or part of the manufacturer’s network).
Any suggestion by manufacturers or dealers that vehicles need to be serviced at a licensed dealer to maintain the owner’s consumer guarantee rights is not correct
- Australian Competition & Consumer Commission - Page 28, Motor Vehicle Sales and Repairs Guide PDF (This is a seriously good read for every motor vehicle owner.)
Are you cheaper than a dealership?
For sure. We find on average that a service with us saves the customer about 20 - 30% compared to going direct to a vehicle dealership.
So, are the dealerships going to rip me off or cause issues with my vehicle?
No. There are great and not so great dealerships out there for every brand of vehicle manufacturer. Dealerships have a high overhead cost to run their business and selling new vehicles isn't the profit turner many think it is – resulting in the charging out of higher prices to keep the business going. We work closely with several different dealerships and can recommend or refer you if you need to see one.
What's the difference that you offer over a dealership?
It's not just that we're better on price, but we give your vehicle the time it needs for a full service and inspection. Murchison Products isn't in the habit of rushing through one vehicle just to get to the next, we will always give your vehicle the time and care needed, whether it's an inspection, a log book service, fitting aftermarket accessory or a performance mod. Every week we get phone calls from workshops around the country asking how to service a Jeep/Ram, or help diagnose a problem - because that shop hardly sees a Jeep (or have never seen a Ram) through their doors. Bringing your vehicle to the specialists who know them best gives you peace of mid that your vehicle is getting the best treatment it can.
A Dealer told me I’ll void my warranty if you service my car, is that right?
There is NO requirement to service your car at a manufacturer’s dealership to preserve:
• any manufacturer’s warranty (that may apply to your vehicle);
• any state or territory based statutory warranty (that may apply to your vehicle); or
• your rights to Consumer Guarantees (formerly known as implied statutory warranties).
What steps will you take to protect my warranty?
We are qualified to carry out log book servicing and we ensure that work is done according to the manufacturer’s specifications, using appropriate quality parts and oils and lubricants as required.
How long should my new vehcile's Consumer Guarantee apply?
It’s a common misconception that your Consumer Guarantees have a specific time limit.
Whilst a manufacturer may choose to put a time limit on their warranty, this cannot replace your Consumer Guarantees.Protection provided under Australian Consumer Law will take into account the purchase price, realistic time expectations of when a failure may occur, any advertising claims and the conditions under which a vehicle should operate. A manufacturer’s warranty is in addition to, not in lieu of your Consumer Guarantees.
What if I have a dealership level warranty claim – can you fix that?
Should you have a warrantable defect, it may be a condition of the warranty that any work to replace or repair the defect is carried out at a dealer workshop/s. However, the manufacturer may still choose at their discretion to allow us to do the work on their behalf. Ask them, and we can go from there.
Can you stamp my logbook?
We can and WE WILL stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts.
Will having my car serviced here preserve my resale value?
Evidence of a well maintained car will usually augur well for upholding resale value.
What about extended warranty or specific ‘service plans’?
Motor vehicle dealers sometimes offer their own extended warranties on vehicles, which usually kick in after the manufacturer’s warranty and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty. They are generally within their right to impose this condition, although we add the caution that such warranties are not always what they seem and we are happy to advise you on the conditions and relative value before you commit to any service plan.