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Warranty

Warranty / Disclaimer

Please take the time to read this carefully

Murchison Products sell genuine Mopar, aftermarket and in house manufactured products to suit Jeep 4WD applications. Most of what we sell is street legal and fine for road registered vehicles however it is purely up to the individual (purchaser and/or vehicle owner) to find out whether or not a particular product is suitable and / or legal for street use should they have any doubts. There are many different State laws regarding road registered vehicles and modifications throughout Australia, and it is always up to the end user to decide whether or not to purchase and fit a particular product. Murchison Products can also compliance certain suspension packages using a 3rd party Engineering officer of Queensland Transport. Each application is unique and not all modifications can be approved and in most cases, a pre-approval process is required because of the "NCOP" and "QCOP" revised regulations which took effect here in Queensland, Australia on the 1st November 2012.

BE VERY CAREFUL OF BUSINESSES THAT SAY THEY CAN LEGALLY APPROVE LARGE TYRES AND BIG LIFTS ON JK WRANGLERS. It is not possible in QLD. There are a handful of compliance engineers that can mod plate a QLD registered vehicle within the actual legal guidelines, please contact QLD Transport or look at https://www.tmr.qld.gov.au/ Also - It is NOT LEGAL to have a vehicle complianced and registered in another state while trying to use the mod plate from another state, when the vehicles' primary use, garage address, and owner are in QLD.

Murchison Products also sells many products that are sold as "Off Road Use Only" or "Racing Application Only" and all second-hand products used or demo products are sold exclusively without any warranty or liability whatsoever nor are they refundable or exchangeable.
All products that are imported from the US come with a 12 month warranty. However if that manufacturer requires the item to be sent back to them in the US before a Warranty Claim is deemed, the freight will be payable by the customer and not Murchison Products, as will the Labour to remove and refit the part to the vehicle. Fair wear and tear is considered but not "warrantable" as such however impact abuse from off-road driving is not deemed "warrantable".

FREIGHT

Stock can be damaged during transit and Murchison Products will not be responsible for the condition of the goods during transit. All goods that leave the Murchison Products Warehouse are sent in perfect working order without damage. Certain items just don't travel well due to weight, packaging issues and cumbersome shapes. If you are in doubt as to whether something will not travel well, you 'the customer' are welcome to organise your own freight logistics and insurances. If you have any concerns or questions on shipping, please contact us and we can provide you with some answers.

INTERSTATE WORK

Every single week we are working on vehicles from interstate travelers. If the customer travels up to us to have work done but upon traveling back home something happens we will use our best endeavors to rectify the issue using our own resources and contacts. Murchison Products will not pay any labour for unauthorised 3rd party workshop's if a customer takes it upon themselves to seek resolve before giving Murchison Products the 1st option to rectify

CANCELLED ORDERS

We commonly place special orders for customers and have long waiting periods for goods out of the US. 3 months is common to wait for some products. We require a minimum 50% deposit on most items however there are quite a few items that require full payment up front. If a customer needs to cancel an order for any reason inside the 3 month order period, a 20% cancellation fee will be deducted before any refunds occur. Furthermore, if a product is sent back as it is not required or the customer has simply "changed their mind" the same 20% fee will apply.